Terms & Conditions
Please read the following Terms and Conditions carefully
Please note that payment for services also implies full agreement with these Terms and Conditions.
All bookings are non-transferable.
Training, Equipment and Handling Methods
Canine Concerns Dog Training uses primarily positive reinforcement and, as such, methods are kind, fair and reward-based. Harsh handling of dogs, physical force and the use of punitive methods and corrections will not be tolerated. Equipment designed to be aversive (including choke chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by Canine Concerns Dog Training instructors) are not permitted in sessions.
Canine Concerns Dog Training instructors reserve the right to ask anyone found to be carrying out punitive correction to leave the training classes, workshop or end the private session and forfeit your course or session payment (whichever is relevant).
Suitability of Dogs
It is imperative that dogs attending sessions are social with other dogs and people. If, however, your dog is not comfortable in these circumstances please contact enquiries@canineconcerns.co.uk before booking.
If you are concerned that your dog may not cope in a class environment for any reason (including excessive barking or fear of people or other dogs), please contact Canine Concerns Dog Training before booking, well in advance of the course start date via enquiries@canineconcerns.co.uk.
Payment, Rescheduled Dates, Refunds and Cancellations
Payment is required in full at the time of booking a course of classes otherwise your space is not confirmed. Course booking payments are non-refundable. If you cancel your spot on the course no refunds will be given. Course bookings are non-transferable and cannot be rescheduled. Individual classes cannot be rescheduled.
All course, class times & dates are subject to change prior to course start dates dependent on class numbers. Changes, if necessary, will be communicated to you by Canine Concerns Dog Training via your contact details.
Private training sessions are paid in advance of the first session.
If you’re attending a workshop hosted and delivered by Canine Concerns Dog Training, your payment is non-refundable but may be transferrable with prior permission via enquiries@canineconcerns.co.uk
If you’re hosting a workshop, the workshop dates are secured with a £50 deposit and paid via invoice in accordance to the relevant booking form.
There will be strictly no refunds for private training sessions if you cancel less than 4 days prior to a scheduled session for any reason. The rescheduled session will be charged at the full rate plus travel (if applicable).
If you give greater than 4 days’ notice of a cancellation of a private training session, then the session may be rescheduled to a mutually convenient date and time free of charge.
In the event of a private training session having to be rescheduled by Canine Concerns Dog Training, these Terms and Conditions will apply, and a new deadline for refunds 4 days prior to the rescheduled date will become effective upon acceptance of the new date and time.
In the event of a private training session having to be cancelled by Canine Concerns Dog Training with no future rescheduled date, for whatever reason, you will receive a refund for the cancelled session.
For hosting workshops, please refer to the relevant booking form for cancellation terms.
Children
Children under 16 are very welcome to attend sessions with their parents or guardians. Adults must ensure that children do not approach or touch any dogs without appropriate supervision and permission from the owner and Canine Concerns Dog Training instructor.
Canine Concerns Dog Training instructors accept no responsibility for children at sessions and it is the responsibility of the supervising adult to ensure the children’s safety at all times. In addition, children must not be allowed to disrupt the learning and we reserve the right to ask for disruptive children not to be brought to sessions in the future.
Safety
Any instances of accident or injury must be reported to Canine Concerns Dog Training instructors at the time they occurred. Dogs in classes, workshops and private sessions must remain on lead until the instructor indicates otherwise, and be kept away from contact with other dogs unless the instructor indicates otherwise.
Health and Vaccination
By booking onto classes or private training sessions and therefore agreeing to these Terms and Conditions, you are accepting full responsibility for the protection of your dog from the potential risk of disease, including internal and external parasites.
Canine Concerns Dog Training instructors accept no responsibility for the potential or actual exposure of dogs to disease when attending sessions.
Do not bring your dog to sessions if they have been in contact with another dog infected by a contagious disease or if they appear to be unwell.
Handlers must clean up after their dogs during sessions and in the surrounding areas.
Handlers will ensure that their dogs are inoculated and receive regular worming treatments.
Handlers will refrain from bringing to classes or private sessions dogs that have been exposed to any form of infectious disease, and will notify the instructor as soon as the dog is suspected of being exposed to any form of infectious disease, is suspected of having an infectious disease or has been diagnosed with an infectious disease (whichever is soonest).
Canine Concerns Dog Training instructors request that bitches in season are not brought to sessions please.
Privacy and Marketing
Photographs may occasionally be taken during sessions. Such photos may be used by Canine Concerns Dog Training for the purposes of marketing. If you do not wish for photos of you and / or your dog to be used or shared, please let us know in advance of the session.
Written feedback may be used for marketing purposes. If you would prefer us not to use your feedback in this way, please let us know.
Please ask your instructor if you wish to take photos or videos during sessions. Also please ask permission before posting on social media.
Disclaimer
Canine Concerns Dog Training instructors make every effort to ensure the safety of attendees and dogs during sessions. By making a booking with Canine Concerns Dog Training, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself, children you may be attending sessions with and your dog, and you agree that Canine Concerns Dog Training instructors will accept no responsibility for any personal injury or damage to property whilst attending a session. You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which might occur as a result of you and / or your dog attending sessions.
You understand and accept that your dog (and its behaviour) remains entirely your responsibility at all times. All dogs are worked at the handlers’ risk, and whilst care is taken, Canine Concerns Dog Training instructors will not accept responsibility for loss, damage or injury however so caused to dogs, people or property.
Privacy Policy
Canine Concerns Dog Training collects the following data upon booking a service: name and email address and where home visits are requested, your home address too.
The majority of bookings are taken through Acuity Scheduling.
The data collected allows Canine Concerns Dog Training to contact you to send reminders and session recaps, and information about your booking. It also allows Canine Concerns Dog Training to contact you about services which may interest you (relevant classes for example).
You have the right at any time to request that your data is not used to contact you in the future, please email enquiries@canineconcerns.co.uk to request this.